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378 Cards in this Set

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When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors.

Which feature should a system administrator use to facilitate them? Choose 2 answers

A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders
B. Chatter groups
C. Similar opportunities
Which field type can be used as an external ID? Choose 3 answers:

A. Text field
B. Email field
C. URL field
D. Number field
E. Formula field
A. Text field
B. Email field
D. Number field

For each object that can have custom fields, you can set up to three custom text, number, or email fields as external IDs. An external ID field contains record identifiers from a system outside of Salesforce.
Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=custom_field_attributes.htm&language=en
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
A. The owner of the case when the rule was triggered
B. The default case owner specified in the assignment or escalation rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings
D. The automated case user specified in the support settings

Source: https://na12.salesforce.com/help/doc/en/customize_supportrules.htm
A sales user at universal Containers has updated the opportunity stage for an opportunity in the pipeline.

What may be updated as a result of the status change?
Choose 2 answers

A. Sales quota
B. Amount rating
C. Forecast category
D. Probability
C. Forecast category
D. Probability
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?

A. The lead formula field value can be mapped to a number field on the account record
B. The lead formula field value can be mapped to a roll-up summary field on the account record
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record
A. The lead formula field value can be mapped to a number field on the account record
Which schedule type can be defined for a product?
Choose 2 answers
A. Revenue
B. Production
C. Quantity
D. Forecast
A. Revenue
C. Quantity
What can be transferred from one user to another user during a mass transfer of account records?
Choose 3 answers:

A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases
A. Open activities
C. Open cases
E. Closed cases
What task can a delegated administrator perform?
Choose 3 answers:

A. Manage users within specified roles
B. Create new user profiles
C. Reset passwords for all users
D. Log in as a user who has granted login access
E. Manage specified custom objects
A. Manage users within specified roles
D. Log in as a user who has granted login access
E. Manage specified custom objects
Which data can be highlighted in a report using conditional highlighting?
Choose 3 answers:

A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula
A. Grand totals
B. Summarized totals
C. Data fields
The marketing team at Universal Containers use a web to lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.

How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

A. Specify a default lead owner
B. Specify a default lead creator
C. Create an escalation rule to route unassigned leads
D. Create a validation rule to route unassigned leads
A. Specify a default lead owner
A system administrator at Universal Containers created a custom object to capture custom feedback. How can the administrator ensure that users have access to this new object?

A. Add fields from the feedback object to the account page layout
B. Create a lookup relationship from the account page to the feedback object
C. Assign the feedback page layout to the appropriate user profiles
D. Create a role in the hierarchy to provide user access to the new object
C. Assign the feedback page layout to the appropriate user profiles
Which privilege can be granted to members of a content library (workspace) without modifying user permissions?
Choose 2 answers:

A. Create a new content library
B. Share content with other users in Chatter
C. Edit a member's library permissions
D. Add tags when editing content details
B. Share content with other users in Chatter
D. Add tags when editing content details
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?

A. Reset the password
B. Unlock the user
C. Change the login IP ranges
D. View the login history
D. View the login history
Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team Members only. Retirement accounts should be visible to all sales users.
How can a system administrator meet this requirement?

A. Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
B. Create a new profile for Retirement sales team members and remove read access to High Wealth account records
C. Set the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
D. Set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
A. Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
Which component can be included in a custom home page layout?
Choose 3:
A. Analytic Snapshots
B. Dashboard components
C. Pending approvals list
D. Trending Chatter topics
E. Messages and alerts
B. Dashboard components
C. Pending approvals list
E. Messages and alerts
The cloud scheduler has which capability?
Choose 2 answers:

A. The cloud scheduler can be enabled at the user profile level
B. The cloud scheduler allows users to view available meeting times on lead and contact calendars
C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
D. A custom logo can be added to the meeting request email sent to a contact or lead.
C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
D. A custom logo can be added to the meeting request email sent to a contact or lead.
When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default?
Choose 2 answers:

A. Account
B. Case
C. Contact
D. Lead
A. Account
C. Contact
What does Salesforce authenticate before allowing a user to log in through the user interface?
Choose 3 answers:

A. Whether the user's profile has specified business hours
B. Whether the user's profile is API enabled
C. Whether the user's profile has IP address restrictions
D. Whether the user's profile has login hour restrictions
E. Whether the organization has trusted IP addresses
C. Whether the user's profile has IP address restrictions
D. Whether the user's profile has login hour restrictions
E. Whether the organization has trusted IP addresses
Which statement about Community experts is true?
Choose 2 answers:

A. Community experts can be designated for Salesforce Ideas
B. Community experts can manage Salesforce Ideas categories
C. Community experts are designated by an icon
D. Community experts can delete inappropriate community content
A. Community experts can be designated for Salesforce Ideas
C. Community experts are designated by an icon

A community expert is a member of the community who speaks credibly and authoritatively on behalf of your organization. When a community expert posts a comment or idea, a unique icon (Community Expert Icon) displays next to his or her name so other community members can easily identify credible information within the community. The Salesforce administrator can designate as many community experts as necessary.
What is affected by changing the default locale for an Organization?

A. Date fields
B. Currency
C. Time zone
D. Language
A. Date fields

The default country or geographic region that is selected for new users in the organization. This setting determines the format of dates, times, and names in Salesforce.
What does the controlling field determine when field dependencies are being created?

A. The values that appear in the dependent field
B. The dependent fields that appear on a layout
C. The default value populated in the dependent field
D. The field-level security for the dependent field
A. The values that appear in the dependent field
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the Create: profile permission for Campaigns. How should a system administrator grant the correct access to the user?

A. Assign the user to the standard Marketing User profile
B. Select the Marketing User checkbox on the user record
C. Grant the user delegated administration rights to campaigns
D. Create a campaign sharing rule to grant access to the user
B. Select the Marketing User checkbox on the user record
What is required to make a user an approver in the approval process?

A. The user must be in the same role as the approval submitter in the role hierarchy
B. The user must opt in to receive email alters when an approval is requested
C. The user must be set up as a delegated approver
D. The user must have read permission for the object in the approval process
C. The user must be set up as a delegated approver
What should a system administrator consider when setting up Mobile Lite?
Choose 2 answers:

A. Mobile Lite configurations can be created for each user profile
B. Mobile Lite must be enabled before users can install it
C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite users must have a mobile license assigned to them
B. Mobile Lite must be enabled before users can install it
C. Mobile Lite provides access to standard objects and dashboards

http://www.salesforce.com/docs/en/blackberry117/bb_intro.htm
What is used to create a relationship between an Opportunity object and a Campaign object?
Choose 2 answers:

A. Campaign hierarchy fields
B. Campaign influence related list
C. Opportunity sales process
D. Primary campaign source field
B. Campaign influence related list
D. Primary campaign source field
Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?

A. Account report export
B. Data loader
C. Account analytic snapshot
D. Data export service
D. Data export service

The weekly export service allows organizations to export a complete set of their salesforce data including all attachments for archival purposes. A system administrator can request a data export once every seven (7) days.
Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status.
How can a system administrator accomplish this?

A. Enable field history tracking to send an email alert to the account owner
B. Create a workflow rule to send an email alert to the account owner
C. Create an escalation rule to notify the account owner
D. Create an auto-response rule to send an email alert to the account owner
B. Create a workflow rule to send an email alert to the account owner
Where can the multi-language solution feature be enabled?
Choose 2 answers:

A. Public solutions
B. Self-service portal
C. Salesforce Content
D. Solution tab search
A. Public solutions
B. Self-service portal

http://na15.salesforce.com/help/doc/en/customize_solsettings.htm
Which option is available to a system administrator when managing passwords for Salesforce Users?
Choose 3 answers:

A. Administrators can reset passwords for all users at once
B. Administrators can enforce all numeric password policy
C. Administrators can assign a password to a set of users
D. Administrators can customize the message sent to locked out users
E. Administrators can grant users the password never expires" permission"
A. Administrators can reset passwords for all users at once
D. Administrators can customize the message sent to locked out users
E. Administrators can grant users the password never expires" permission"
Which statement about sharing rules is true?
Choose 2 answers

A. Sharing rules grant read/write or delete access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules open up access to records
D. Sharing rules grant record access to roles and public groups
C. Sharing rules open up access to records
D. Sharing rules grant record access to roles and public groups

http://na15.salesforce.com/help/doc/en/security_about_sharing_rules.htm
A system administrator created a custom object for a recruiting application to track open positions. The administrator needs to give recruiting users the ability to read, create, edit and delete position records.
How should the administrator proceed?

A. Modify a standard profile and enable the custom object permissions
B. Use an existing standard profile that will automatically have the custom object permissions enabled
C. Create a custom profile and enable the custom object permissions
D. Use an existing custom profile that will automatically have the custom object permissions enabled.
C. Create a custom profile and enable the custom object permissions
Match the automation rules with the order in which they are processed.

Assignment Rules
Workflow Rules
Validation Rules
Escalation Rules
1. Validation Rules
2. Assignment Rules
3. Workflow Rules
4. Escalation Rules
What is a capability of Salesforce Knowledge?
Choose 2 answers:

A. Knowledge automatically creates a solution for each new article
B. Knowledge uses data categories and roles to make articles visible to specific users
C. Knowledge only allows a single article type across all data categories
D. Knowledge allows an organization to share articles with partner portal users
B. Knowledge uses data categories and roles to make articles visible to specific users
D. Knowledge allows an organization to share articles with partner portal users
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities.
How can an administrator correct the problem?

A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
C. Assign the relevant record types and sales processes to the regional sales team profile
When should a system administrator consider using the Salesforce AppExchange?
Choose 2 answers:

A. To find answers to Salesforce application questions
B. When standard Salesforce functionality needs to be extended
C. To submit ideas for Salesforce application enhancements
D. When looking for pre-built custom applications and tools.
B. When standard Salesforce functionality needs to be extended
D. When looking for pre-built custom applications and tools.
What action can a user with the standard system administrator profile take?
Choose 3 answers:

A. Access a log of the records a user has viewed
B. Delete user records
C. Reset all user passwords
D. Assign feature licenses to users
E. Define and assign custom profiles to users.
C. Reset all user passwords
D. Assign feature licenses to users
E. Define and assign custom profiles to users.
Which feature restricts a user's ability to log into Salesforce?
Choose 2 answers:

A. Trusted IP ranges
B. Login hours
C. Login IP ranges
D. Password policies
A. Trusted IP ranges
B. Login hours
Which permission is required to convert a lead?
Choose 2 answers:

A. Transfer" access for leads, accounts, contacts and opportunities
B. "Import leads" profile permission
C. "Create" and "Edit" access for leads, accounts, contacts and opportunities
D. "Convert Leads" profile permission
C. Create" and "Edit" access for leads, accounts, contacts and opportunities
Criteria-based sharing rules can be created for which objects?
Choose 3 answers:

A. Leads
B. Campaigns
C. Contacts
D. Opportunities
E. Accounts
C. Contacts
D. Opportunities
E. Accounts

You can create criteria-based sharing rules for accounts, opportunities, cases, contacts, and custom objects.
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage.

Which data validation tool can be used to accomplish this?
Choose 2 answers

A. Formula fields
B. Data Validation rules
C. Record Types and read only page layouts
D. Workflow field updates
B. Data Validation rules
C. Record Types and read only page layouts

https://success.salesforce.com/answers?id=90630000000gsUBAAY
What can a marketing user do using the Manage Members button on a campaign record?
Choose 2 answers:

A. Create a custom report including all campaign members
B. Import new leads and associate them with the campaigns
C. Associate existing opportunities with the campaign
D. Associate existing contacts with the campaign
B. Import new leads and associate them with the campaigns
D. Associate existing contacts with the campaign

http://na15.salesforce.com/help/doc/en/campaigns_members_using.htm
Which setting can a system administrator control in the Salesforce user interface?
Choose 3:

A. Enable spell checker
B. Enable enhanced list views
C. Enable customizable recent items
D. Enable hover details
E. Enable Chatter for specific users
A. Enable spell checker
B. Enable enhanced list views
D. Enable hover details
What will occur when a system administrator creates a dynamic dashboard?

A. The data displayed varies based on the user viewing the dashboard
B. The dashboard components resize based on the device users to view the dashboard
C. The dashboard refreshes automatically whenever the underlying data changes
D. The dashboard automatically send an email when the underlying data changes
A. The data displayed varies based on the user viewing the dashboard
Universal Containers has multiple support teams. One team handles technical support issues and another handles billing issues.

When would a system administrator consider introducing a new record type for cases?
Choose 2 answers:

A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different picklist values are required
C. When multiple page layouts are required
D. When different picklist values are required
Which customization option is available for standard fields?
Choose 3 answers:

A. Delete standard fields
B. Edit picklist values for standard fields
C. Change the field type of standard fields
D. Rename standard field labels in the user interface
E. Remove non-required standard fields from a page layout
B. Edit picklist values for standard fields
D. Rename standard field labels in the user interface
E. Remove non-required standard fields from a page layout
Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests.

Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?

A. Read for Accounts
B. View All Data
C. Read for Opportunities
D. View All for Opportunities
B. View All Data
Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator needs to ensure that sales representatives do not contact these customers.

Which step should the administrator take to enforce this requirement?
Choose 3 answers:

A. Make the DNC contact records private to all sales users
B. Filter the DNC contacts from mass email list views shared with sales users
C. Select the Mass Email checkbox on the DNC contact record
D. Remove the phone number and email address fields from the contact page layout for DNC contacts
E. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles
A. Make the DNC contact records private to all sales users
B. Filter the DNC contacts from mass email list views shared with sales users
E. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles
A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.
How can this be accomplished?
Choose 2 answers

A. Use similar opportunities to update the opportunities
B. Create a list view for opportunities and update using inline editing
C. Export opportunities and update using the import wizard
D. Export opportunities and update using the data loader
B. Create a list view for opportunities and update using inline editing
C. Export opportunities and update using the import wizard
Universal Containers needs to use cases to manage both customer support and internal change requests.

Which functionality should a system administrator use to meet this requirement?
Choose 3 answers:

A. Page Layouts
B. Support processes
C. Validation rules
D. Delegated administration
E. Record types
A. Page Layouts
B. Support processes
E. Record types
Which Settings cannot be modified for an individual user? (Pick all that apply)

a. Locale
b. User Interface
c. Language
d. Search Settings
e. Currency
B. User Interface
D. Search Setting
A US Sales rep is reporting that the new opportunities she creates do not default to the US Dollar Currency and she has to change them manually. How do you resolve this?

a. Change corporate setting in Company Profile.
b. Enable advanced currency mngt.
c. Change the personal currency on user record.
d. Change the record currency for oppty.
C. Change the personal currency on user record.
Settings determine what users can see in the user interface. Which of the following settings can be modified by an admin. Please select all that apply.
A. Apps
B. Customize Apps
C. Tabs
D. Run Reports
E. Record Types
F. Mass Email
G. Page Layouts
H. Creating Leads
I. Fields
A. Apps
C. Tabs
E. Record Types
G. Page Layouts
I. Fields

http://na15.salesforce.com/help/doc/en/customize_ui_settings.htm
How would you create all collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US Sales Rep, an APAC Sales Rep and an EMEA Sales Rep?

A. By creating three account sharing rules to share the records between the three sales reps.
B. By creating a public group for the three Sales Reps and one account sharing rule to share the public group's records with itself.
C. By changing the organization-wide defaults for Accounts to Public Read/Write.
B. By creating a public group for the three Sales Reps and one account sharing rule to share the public group's records with itself
Which profile component would you use to make a field required?

a. Lookup field
b. Formula field
c. Related list
d. Page Layout
D. Page Layout
Which statements are true about business processes?
(Pick the best answers)

a. Each business process is associated with one or more record type.
b. Each record type is associated with one or more business process.
c. For opportunity objects, record types are created before business processes.
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups or markets.
A. Each business process is associated with one or more record type.
D. Record types implement business processes through page layouts.

http://my.safaribooksonline.com/book/-/9781849683067/implementing-business-processes-in-salesforce-crm/ch06#X2ludGVybmFsX0h0bWxWaWV3P3htbGlkPTk3ODE4NDk2ODMwNjclMkZjaDA2bHZsMXNlYzA1JnF1ZXJ5PQ==
Can tasks and events be customized?
YES or NO?
YES, Tasks and Events can be customized.

http://na15.salesforce.com/help/doc/en/adding_fields.htm
Which of the following statements are true about importing data using the import wizard? (Pick all that apply)

A. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard
B. You can work with both records of data and metadata
C. When importing data, file size cannot exceed 100MB and each record in the file cannot be bigger than 400KB.
D. Standard users can import up to 50,000 account or contact records per session.
A. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard

C. When importing data, file size cannot exceed 100MB and each record in the file cannot be bigger than 400KB.

https://help.salesforce.com/HTViewHelpDoc?id=data_import_wizard.htm&language=en_US
Identify the statements that define the data loader? (Select all that apply)

A. Can be used only to insert or extract Salesforce Records
B. Can be used to Insert, update, delete or export Salesforce records
C. Can be used only to update and delete Salesforce records
D. Can be used to read, extract and load data from CSV files.
E. Can be used to read, extract, and load data from any Microsoft Office file
B. Can be used to Insert, update, delete or export Salesforce records
D. Can be used to read, extract and load data from CSV files.

https://na15.salesforce.com/help/doc/en/inserting_updating_or_deleting_data.htm
Identify the statements that are true about the deactivation of a user? (Select all that apply)

A. All records associated to the user are deleted from Salesforce.
B. The user can continue to access Salesforce with his credentials
C. The integrity of historic data is maintained
D. The user is prevented from accessing Salesforce.
E. Deactivation frees up a salesforce user license.
C. The integrity of historic data is maintained
D. The user is prevented from accessing Salesforce.
E. Deactivation frees up a salesforce user license.
For how many days will Recycle Bin hold deleted data?
A. 10
B. 5
C. 8
D. 15
D. 15 days

Source: Training PDF
Match the report format on the left with its description below.

Tabular Report
Matrix Report
Summary Report
Joined Report

A simple list of records with no subtotals
Related data displayed in blocks
A list of records sorted into groups with subtotals
Summarizes data in a grid against horizontal and vertical criteria
Tabular Report =A simple list of records with no subtotals
Summary Report=A list of records sorted into groups with subtotals
Matrix Report = Summarizes data in a grid against horizontal and vertical criteria to compare related totals
Joined Report = Related data displayed in blocks

Source: Online course: Analyze Your Data Your Way with Reports
Access to a report is determined by the folder in which the report is stored. True or False?
TRUE. Access to a report is determined by the folder in which the report is stored.
What can be modified using the Report Options at the top of a Summary Report? (Select All that Apply)
A. Time Frame
B. How the records are grouped
C. The columns Displayed
D. The fields that are summarized
A. Time Frame
B. How the records are grouped

Source: Online course: Analyze Your Data Your Way with Reports
Which statement is NOT true for custom summary formulas?

A. You can have a maximum of 5 on a report
B. The formula can reference other summary formulas
C. The calculation only applies to the summary rows, not detail rows
D. The formula can reference custom formula fields in the data.
B. The formula can reference other summary formulas

Repeated Q. Check row 83
Which tasks can an Administrator perform? (Select all that apply)

A. Run a report on Monday, and then schedule the same report to run every Monday for the next four weeks.
B. Schedule a report to run only a week from today
C. Schedule a report to be emailed to a recipient who is not a user.
D. Schedule a report to run at approximately 6:00pm
A. Run a report on Monday, and then schedule the same report to run every Monday for the next four weeks.

B. Schedule a report to run only a week from today

D. Schedule a report to run at approximately 6:00pm

https://na15.salesforce.com/help/doc/en/reports_administrative.htm
Which type of reports can be used to create a Dashboard?
A. Standard
B. Custom
C. Standard Opportunity
D. Standard Account
B. Custom
If you add a chart component to a dashboard, you can choose between which of the following chart types?( Select all that apply)

A. Horizontal Bar
B. Chronological Order
C. Vertical Column
D. Line
E. Pie
A, C, D, E

https://help.salesforce.com/apex/HTViewHelpDoc?id=chart_types.htm&language=en
Users with different access levels who run the same report at the same time will always see the same data.
True or False?
FALSE
What characteristics apply to standard reports? (Select all that apply?)

A. Are out of the box reports
B. Can be deleted
C. Can be modified and overwritten
D. Can be modified and saved as new reports
A & D

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_content.htm&language=en
Match the report format on the left with its description Below.

Tabular Report
Joined Report
Matrix Report
Summary Report

A simple list with no subtotals
A list of records sorted into groups with subtotals
Data summarized in a grid to compare related totals
Related Data displayed in blocks
Tabular Report = A simple list with no subtotals
Summary Report = A list of records sorted into groups with subtotals
Matric Report = Data summarized in a grid to compare related totals
Joined Report = Related Data displayed in blocks

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_changing_format.htm&language=en
What can be modified using the Report Options at the top of the summary report? (select all that Apply)
A. Time Frame
B. How the records are grouped
C. The columns displayed
D. The fields that are summarized
A. Time Frame
B. How the records are grouped

Source: http://na15.salesforce.com/help/doc/en/creating_a_new_custom_report.htm
Which statement is NOT true for custom summary formulas?

A. You can have a maximum of 5 on a report
B. The formula can reference other summary formulas
C. The calculation only applies to summary rows, not detail rows
D. The formula can reference custom formulas fields in the data
B. The formula can reference other summary formulas

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=building_custom_summary_formulas.htm&language=en_US
What are the two main parts of workflow?
A. Actions and time triggers
B. Rules and Actions
C. Email Alerts and Field Updates
D. Rules and Tasks
B. Rules and Actions
When are workflow rules evaluated?
A. Before a record is deleted
B. When a record is created or updated
C. After a record is created
D. When a record is cloned
B. When a record is created or updated

Source: http://login.salesforce.com/help/doc/en/workflow_field_updates_reevalute_wf.htm
Match the workflow steps with their setup requirements

1. Task
2. Email Alert
3. Field Update
4. Rule

a. Select a template
b. Select the subject. Status, and Priority
c. Set Criteria
d. Select a Field
Task = Select the subject. Status, and Priority
Email Alert = Select a template
Field Update = Select a Field
Rule = Set Criteria
If a lead does not meet any of the criteria specified in the assignment rule, it will be assigned to the default lead owner. True or False?
TRUE
Source: https://login.salesforce.com/help/doc/en/creating_assignment_rules.htm
The web-to-case feature has more template options than Web-to-lead? TRUE or False
TRUE
Which step is required to enable and create an Answers Community?

A. Enable the Answers Feature
B. Create an Answers community and rename the default Internal Community
C. Make the Answers Tab visible to any profiles that should have access to the Answers Community.
D. Make the Communities tab visible to all users.
E. Manually add the profile permissions "Create" and "Edit" all profiles that should have access to the Answers Community.
D. Make the Communities tab visible to all users.
A. Enable the Answers Feature
B. Create an Answers community and rename the default Internal Community"

Starting with Summer ’13, Answers isn’t available for new organizations. Now you can use Chatter Answers, a self-service and support community where users can post questions and receive answers and comments from other users or your support agents. Chatter Answers brings together Case, Questions and Answers, and Salesforce Knowledge articles in a unified experience. Existing organizations will continue to have access to Answers if it was enabled prior to the Summer ’13 release.

Source: http://login.salesforce.com/help/doc/en/answers_settings.htm
Which step is required when enabling the Escalate to Case feature? (Select All that Apply)

A. Make sure trusted community members have the profile permission Create" on the Case object.
B. Edit each case page layout to include the question field.
C. Set field-level security on the Question field, making it visible to trusted community members.
D. Add the "Escalate to Case" button to the Question page layout.
E. Make sure trusted community members have the profile permission "Escalate" on the Question object.
A, B, C

Source: https://na15.salesforce.com/help/doc/en/salesforce_case_implementation_guide.pdf
Match the report format on the left with its description Below.

Tabular Report
Joined Report
Matrix Report
Summary Report

A simple list with no subtotals
A list of records sorted into groups with subtotals
Data summarized in a grid to compare related totals
Related Data displayed in blocks
Tabular Report = A simple list with no subtotals
Summary Report = A list of records sorted into groups with subtotals
Matric Report = Data summarized in a grid to compare related totals
Joined Report = Related Data displayed in blocks
What can be modified using the Report Options at the top of the summary report? (select all that Apply)
A. Time Frame
B. How the records are grouped
C. The columns displayed
D. The fields that are summarized
A. Time Frame
B. How the records are grouped
Which statement is NOT true for custom summary formulas?

A. You can have a maximum of 5 on a report
B. The formula can reference other summary formulas
C. The calculation only applies to summary rows, not detail rows
D. The formula can reference custom formulas fields in the data
B. The formula can reference other summary formulas
What are the two main parts of workflow?
A. Actions and time triggers
B. Rules and Actions
C. Email Alerts and Field Updates
D. Rules and Tasks
B. Rules and Actions
When are workflow rules evaluated?
A. Before a record is deleted
B. When a record is created or updated
C. After a record is created
D. When a record is cloned
B. When a record is created or updated
Match the workflow steps with their setup requirements

1. Task
2. Email Alert
3. Field Update
4. Rule

a. Select a template
b. Select the subject. Status, and Priority
c. Set Criteria
d. Select a Field
Task = Select the subject. Status, and Priority
Email Alert = Select a template
Field Update = Select a Field
Rule = Set Criteria
If a lead does not meet any of the criteria specified in the assignment rule, it will be assigned to the default lead owner. True or False?
TRUE
The web-to-case feature has more template options than Web-to-lead? TRUE or False
TRUE
Which step is required when enabling the Escalate to Case feature? (Select All that Apply)

A. Make sure trusted community members have the profile permission Create" on the Case object.
B. Edit each case page layout to include the question field.
C. Set field-level security on the Question field, making it visible to trusted community members.
D. Add the "Escalate to Case" button to the Question page layout.
E. Make sure trusted community members have the profile permission "Escalate" on the Question object.
A, B, C
Similar Questions can be merged. True or False
FALSE

Source:
Once the question has a Best Answer", that answer is automatically converted to a solution. True or False"
FALSE

Source:
What is the most common identifier when searching for duplicate records?

A. Address
B. Phone Number
C. Name
D. ID
C

Source:
Which of the following are the best practices for naming conventions? (Select all that apply)

A. All lowercase
B. No Spaces
C. No Punctuation
D. Use numbers not letters
B & C

Source:
How can Lookup fields help keep your data clean?

A. They restrict who can enter data
B. They restrict the number of choices available for a field
C. They allow you to override fields on a page layout
D. They can make fields conditionally required
B. They restrict the number of choices available for a field

Source:
Which statement about custom Summary formulas in Reports is true? (There are two correct answers)

A. Reports can be grouped by a custom Summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report type.
B & D

Source:
https://na15.salesforce.com/help/doc/en/reports_report_type_guidelines.htm
D - Shows a list of fields not allowed on custom report types. D is not there so I guess its okay.

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_csf_tips.htm&language=en
C is WRONG: A summary formula can't reference another summary formula.
In Ideas, the best way to monitor new postings is to regularly review which tabs?

A. Popular Ideas and Recent Ideas
B. Recent Ideas and Top All-Time
C. Recent Ideas and Comments
D. Recent Ideas, Top All-Time and Comments
C

Source:
http://login.salesforce.com/help/doc/en/salesforce_ideas_implementation_guide.pdf
Page 13
Data Cleansing is the process of:

A. Transferring data from on repository to another
B. Improving existing data by linking additional data sources
C. Creating format consistency and removing bad data
D. Identifying and merging duplicate records
C. Creating format consistency and removing bad data

Source:
http://www.salesforce.com/assets/pdf/misc/BP_Admins.pdf
Page 5
If you need to insert, update, delete, or extract data, what is your best tool to use?

A. Import Wizard
B. Data Loader
C. Connect for Office
D. Excel Connector
B. Data Loader

Source:
http://login.salesforce.com/help/doc/en/data_loader.htm
The Excel Connector is an unsupported tool. True or False?
TRUE

Source:
https://success.salesforce.com/answers?id=90630000000grYHAAY
As of last year for sure, based on forum comments.
How can you create a CSV file prior to importing data in SF?

A. Use the Save As command in Excel
B. Choose Export to a CSV in the Outlook Import Wizard
C. Choose Export to a CSV in the ACT! Import Wizard
D. Use the Save As command in Notepad
E. All of the above
E. All of the above

Source:
http://login.salesforce.com/help/doc/en/import_export.htm
What are the limits for the Account + Contacts import wizard per session?

A. 1000 records for end users. 10,000 records for Administrator importing for multiple users.
B. 50 records for end users. 5000 records for Administrators importing for multiple users
C. 500 records for end users. 50000 records for Administrator importing for multiple users.
D. End users cannot import records. 50,000 for Administrators importing for multiple users.
C. 500 records for end users. 50000 records for Administrator importing for multiple users.

Source:
http://login.salesforce.com/help/doc/en/importing.htm
If you are importing records from Outlook or ACT! You do not need to check the fields mappings, since they are mapped automatically by Salesforce. True or False?
FALSE

Source:
http://login.salesforce.com/help/doc/en/import_prepare.htm
True, Only for contacts. Not sure for other imports, so I guess that may be the reason the answer is false. (?)
What is the difference between the 15 character and 18 character Salesforce Record IDs? (Select all that apply)

A. There is no difference
B. The 15 character ID is case insensitive
C. The 15 character ID is case sensitive
D. The 18 character ID is can insensitive meaning that the ID reads the same in either upper or lower case characters
C & D

Source:
http://help.salesforce.com/apex/HTViewSolution?id=000004383&language=en_US
If you have defined an external ID field on a record, it is not necessary to have a Salesforce record ID. True or False?
FALSE

Source:
http://www.salesforce.com/us/developer/docs/api/Content/field_types.htm#i1435616
Which of the following statements are correct? (Select all that apply)

A. Records can be loaded into Salesforce in any order.
B. Master and Parent records should be loaded first so that the detail and child records can be mapped to the appropriate Master/Parent record ID
C. Detail/Child records can be mapped using the Parent record ID or an External ID
B & C

Source:
http://login.salesforce.com/help/doc/en/importing_unified.htm
http://salesforce.stackexchange.com/questions/270/can-i-import-child-records-using-the-parents-external-id?rq=1
Which of the following statements are correct? (Select all that apply)

A. Data Loader can support loads of 50,000 records
B. The Data Loader is also known as the import wizard
C. The Data Loader can be setup to run scheduled data loads or exports
D. The Data Loader uses SOQL to construct queries
A, C, D

Source:
http://www.salesforce.com/us/developer/docs/dataLoader/index.htm
Which of the following statements are correct? (Select all that apply)

A. The Excel Connector is a supported tool from Salesforce
B. The Excel Connector is not a supported tool by Salesforce
C. The Excel Connector is an open-source tool providing bi-directional access to Salesforce from an Excel Spreadsheet
B & C

Source:
https://success.salesforce.com/answers?id=90630000000grYHAAY
As of last year for sure, based on forum comments.

http://wiki.developerforce.com/page/Force.com_Excel_Connector
This is similar to the Force.com connector description. Not too sure regarding this. (?)
What is the most common identifier when searching for duplicate records?

A. Address
B. Phone Number
C. Name
D. ID
C

Source:
When scrubbing dirty data, its best to keep the records in Salesforce. True or False?
FALSE

Source:
Cleaning dirty data is to remove dirty records from salesforce.
Which of the following are the best practices for naming conventions? (Select all that apply)

A. All lowercase
B. No Spaces
C. No Punctuation
D. Use numbers not letters
B & C

Source:
What are data validation rules executed on?

A. Record
B. Object
C. Page Layout
D. Field
D. Fields

Source:
http://login.salesforce.com/help/doc/en/fields_about_field_validation.htm
They are "executed" on the individual fields but apply to the records.
How can Lookup fields help keep your data clean?

A. They restrict who can enter data
B. They restrict the number of choices available for a field
C. They allow you to override fields on a page layout
D. They can make fields conditionally required
B. They restrict the number of choices available for a field

Source:
In Salesforce, what does Data Storage include?
A. Attachments, Documents, and Salesforce Content Objects
B. Everything except Attachments, Documents, and Salesforce Content Objects
C. Only Salesforce Content Objects
D. Only Attachments and Documents
B. Everything except Attachments, Documents, and Salesforce Content Objects

Source:
http://na15.salesforce.com/help/doc/en/admin_monitorresources.htm
You can use the Data Loader to mass delete attachments.
True or False?
TRUE

Source:
http://login.salesforce.com/help/doc/en/performing_mass_deletes.htm
How often can export requests be made using the Data Export Tool?

A. Every day
B. Once every six days
C. Once a month
D. No Limit
B. Once every six days

Source:
http://login.salesforce.com/help/doc/en/admin_exportdata.htm
Your organization can generate backup files of your data on a weekly or monthly basis depending on your edition.
What is a method to provide access to documents within Salesforce without quickly using all of your document storage?

A. Weekly Export Service
B. Export Attachments through the Data Loader
C. Mass Delete Records
D. Store Attachments Locally
D. Store Attachments Locally

Source:
http://www.sundoginteractive.com/sunblog/posts/the-tradeoffs-of-saving-files-inside-or-outside-of-salesforce
The Mass Delete feature includes an automatic data backup step? True or False?
FALSE

Source:
http://login.salesforce.com/help/doc/en/admin_massdelete.htm
The new user business process at AW Computing specifies that the CEO, vice presidents, sales directors and sales reps have access to Salesforce. The process also specifies that IT managers do not have access to Salesforce. For this scenario, when would you add a new user to Salesforce? (Select all that apply.)

A. John, the VP of sales, leaves the company to work for a competitor.
B. Ella, the IT manager, moves into a new position as a sales director.
C. Mai, the sales rep, is promoted to a sales director
D. Mac joins the company as a sales director
B & D

Source:
A- No Need to add a user
C- No new user need, user change.
B&D - people move into roles that have access to Salesforce.
What field in the user record must be unique across all Salesforce users and must be in the form of an email address?

A. Email
B. Alias
C. Username
D. Community Nickname
C. Username

Source:
https://www.salesforce.com/form/signup/freetrial-force-lb.jsp
Noah is a salesforce user for AW Computing. He just called Rob, the SF Admin because he gets a login error message when he tries to login to Salesforce. What should Rob do first to troubleshoot this issue for the user?

A. Reset the username
B. Reset the password
C. Unlock the user
D. View the login History
D. View the login History

Source:
Class Notes
What path would the user click to grant login access to the administrator?

A. Setup /Manage Users/Users
B. Setup/ My Personal Information/Grant Login Access
C. Setup/ My Personal Information/ Personal Information
D. Setup/ Customize/ Grant Login Access
B. Setup/ My Personal Information/Grant Login Access

Source:
https://help.salesforce.com/HTViewHelpDoc?id=granting_login_access.htm
Which statement about custom Summary formulas in Reports is true? (There are two correct answers)

A. Reports can be grouped by a custom Summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report type.
B & D

Source:
https://na15.salesforce.com/help/doc/en/reports_report_type_guidelines.htm
D - Shows a list of fields not allowed on custom report types. D is not there so I guess its okay.

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_csf_tips.htm&language=en
C is WRONG: A summary formula can't reference another summary formula.
What should a system admin consider before importing a set of records into Salesforce? ( There are two correct answers)

A. The import file should include a record owner for each record.
B. Currency field values will default to the personal currency of the record owner.
C. Data should be de-duplicated in the import file prior to import.
D. Validation rules are not triggered when importing data using the import wizard.
A. The import file should include a record owner for each record.

C. Data should be de-duplicated in the import file prior to import.
Sales Representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system admin accomplish this?

A. Notify the product manager using opportunity update reminders.
B. Enable Opportunity Teams and allow users to add product managers.
C. Use similar opportunities to show opportunities related ti the product manager.
D. Enable account teams and allow users to add the product manager.
B. Enable Opportunity Teams and allow users to add product managers.
Universal Containers needs to track the manufacturer and model for special car companies. How can the system admin ensure that the manufacturer selected influences the values available?

A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
B. Create a lookup field from the manufacturer object and the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
What should a system admin use to disable access to a custom application for a group of users?

A. Profiles
B. Sharing Rules
C. Web Tabs
D. Page layouts
A. Profiles
Which Workflow evaluation Criteria cannot be used for Time Dependent Workflows?

A. When a record is created, or when a record is edited and did not previously meet the rule criteria.
B. Only when a record is created.
C.Every time a record is created or edited.
D. All 3 criteria's can be used.
C. Every time a record is created or edited
Which Feature is not available in Salesforce.com ?

A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges
C. Organization Based Login Hours
For how many days deleted records are kept in the Recycle Bin?

A.15
B. 30
C. 45
D. 60
A. 15 Days
Which of the following is the best way to make the Field Mandatory for everyone?

A. Page Layout
B. Validation Rule
C. Roles & Profiles
D. Field Level Security
D. Field Level Security
Which of the following is not a Standard Salesforce.com Application?

A. Service
B. Sales
C. Call Center
D. Community
E. Marketing
A. Service
Which of the field types cannot be used as an External Id?

A. Text Field
B. Number Field
C. Picklist Field
D. Email Field
C. Picklist Field
Which of the following cannot be on the controlling side of the Dependent Picklist?

A. Checkbox
B. Custom Picklist
C. Standard Picklist
D. Multi Select Picklist
D. Multi- Select Picklist
Do Validation rules get enforced on the Lead Conversion?

A. Yes
B. No
C. Depends on OWD
C. Depends on OWD

During lead convert, Apex triggers are fired, and universally required custom fields and validation rules are enforced, only if validation and triggers for lead convert are enabled in your organization.

https://help.salesforce.com/apex/HTViewHelpDoc?id=leads_notes.htm&language=en
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?

A. Blank
B. Today ()
C. Last Day of Current Quarter
D. Last Day of Current Month
E. Last Day of Current Year
C. Last Day of Current Quarter
Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?

A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above
D. Modify All Data
Can an administrator change the profile settings of the Standard Solution Manager profile?

A. YES
B. NO
C. Depends on the setting of the Admin Profile
B. NO. An administrator can not change the profile settings of the Standard Solution Manager profile.
Queues cannot be created on which Object in salesforce.com?

A. Lead
B. Case
C. Account
D. Custom Object
C. Account
Which of the following is not a valid business process in Salesforce.com?

A. Sales Processes
B. Marketing Process
C. Lead Processes
D. Support Processes
E. Solution Processes
B. Marketing Process
What is the significance of Primary Master – Detail Relationship in a Junction Object?

A. Look and Feel is inherited from Primary Master Object.
B. Record Ownership is inherited from Primary Master Object.
C. No such Significance.
D. Both A & B
D. Both A & B
Can the User Records be permanently deleted from the Salesforce.com?

A. Yes
B. No
C. Depends the profile setting of the Administrator
D. User Records can be archived so that they are available on request.
B. No
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

A. Leads
B. Accounts
C. Opportunities
D. Solutions
C. Opportunities
Salesforce.com record Id’s are Identical in?

A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and full Copy Sandbox
D. Record Id’s are always different in different environment
C. Production and full Copy Sandbox
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be...

A. Read Only for the User
B. Required for the User
C. Throws an error and don’t allow to make Read only field Mandatory from page layout.
D. User is given a choice in a pop up window
A. Read Only for the User
Which of the following is not a Roll Up summary field operation?

A. SUM
B. MAX
C. MIN
D. Count
E. Average
E. Average

http://login.salesforce.com/help/doc/en/fields_defining_summary_fields.htm
How many fields can be enabled for tracking on a custom Object?

A. 10
B. 20
C. 30
D. 40
E. None of the Above
B. 20
Which of the following is not part of the Profile?

A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles
E. Roles
How many Custom Summary Formula Fields are allowed on a single Report?

A. 5
B. 10
C. 15
D. 20
E. No limit
A. 5 Customer Formulas per report
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
Yes or No?
YES
Which of the following is not an available function in the Formula Fields?

A. Hyperlink
B. Substitute
C. Rpad
D. Vlookup
D. Vlookup
Which of the following cannot be used as a source report for the Analytical Snap Shot?

A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used
C. Matrix Reports
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?

A. Import Wizard
B. Data Loader
C. Any one of A or B
D. None of A or B
B. Data Loader
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings. True or False?
TRUE
How many custom fields can be created on an object in an unlimited Edition?

A. 100
B. 200
C. 500
D. Unlimited Fields
C 500 Fields
Which Type of Reports can't be used to create groups of data or charts?

A. Tabular
B. Summary
C. Matrix
D. None of the Above
A. Tabular
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?

A. 10
B. 20
C. 30
D. No restrictions on the number of fields
B. 20
A opportunity team is a set of users that normally work together on _________ ?

A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases
C. Opportunities
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?

A. Accounts
B. Asset
C. Console
D. Call Center
E. Campaign
C. Consule
On which OWD sharing defaults the Sharing Rules can’t be defined?

A. OWD is private
B. OWD is Public Read Only
C. OWD is Public Read/Write
D. Sharing rules can be created on any of the above items.
C. OWD is Public Read/Write
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?

A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise
B. He is not able to see the Opportunity Record
A Account team is a set of users that normally work together on _________?

A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases
A. Accounts
Conditional highlighting can not be used for?

A, Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the above
A. Tabular Reports
Which of the following is an automated process your organization can use to approve records in Salesforce.com?

A. Validation Process
B. Approval Process
C. Workflow Rules
D. Record Types
B. Approval Process
Which of the following Email Template cannot be used to send a mass email?

A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visualforce
D. Visualforce
Which of the following object does not support the Business process?

A. Lead
B. Account
C. Opportunity
D. Case
E. Solution
B. Account

https://na1.salesforce.com/help/pdfs/en/salesforce_busprocess_cheatsheet.pdf Page1
In which of the following edition you can create a Managed Package?

A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition
C. Developer Edition
Can a user restrict access with the help of the sharing rules? Yes or No?
No
Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy? Yes or No?
YES
With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.
True or False?
YES
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.

A. Yes
B. No
C. Depends on the settings
B. NO
Which of the following types of packages can be upgraded?

A. Managed Packages
B. Unmanaged Packages
C. Both A and B
D. None of the Above
A. Managed Packages
Which of the following feature allows you to send an email when an opportunity reaches a threshold value?

A. Validation Rule
B. Big Deal Alert
C. Opportunity Alert
D. Big Ticket Email
B. Big Deal Alert
Conditional Highlighting only applies to the first summary field column in the table. True or False?
TRUE
Unmanaged packages do not include locked components but can be upgraded. True or False?
FALSE
Auto Response rules work on which objects?

A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
A. Leads and Cases
Escalation rules only run during the business hours with which they are associated. True or False?
TRUE
Customizable Forecasting is a prerequisite in order to enable territory management. True or False?
TRUE
The Running User concept in Dashboard allows users to view Data which normally they can not view. True or False?
TRUE
Can a user create his or her own default Sales Team? YES OR NO?
YES
How many ranges can be defined in the case of a Conditional Highlighting?

A. 2
B. 3
C. 4
D.5
B.3
https://success.salesforce.com/answers?id=90630000000h3e3AAA
When are the formula fields Recalculated?

A. Every 15 Minutes
B. Every Time they are seen
C. After every DML Operation
Admin can set the time of refresh
B. Every time they are seen.
https://success.salesforce.com/answers?id=90630000000h38eAAA
How do you find out that the Approval Process is edited?

A. Last Modified by Field
B. Audit Trail
C. History Record on Approval page layout
D. All of the above
D. All of the above
Source:
A: http://na15.salesforce.com/help/doc/en/wf_approval_settings.htm
B: http://na15.salesforce.com/help/doc/en/admin_monitorsetup.htm
C: http://na15.salesforce.com/help/doc/en/approvals_getting_started.htm
How many Solution records can be imported via Import Wizard?

A. 500
B. 5000
C. 50,000
D. Solutions Records cannot be imported via Import Wizard
C. 50,000
http://na15.salesforce.com/help/doc/en/importing.htm
Formatting of report is maintained when it is exported via Printable View. True or False?
TRUE
http://help.salesforce.com/apex/HTViewSolution?id=000005095&language=en_US
Which one is the following is a salesforce.com definition for a Lead?

A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
A
https://success.salesforce.com/answers?id=90630000000gvTiAAI
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin. True or False?
TRUE
http://na15.salesforce.com/help/doc/en/cases_email.htm
What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO
2) Functional Role equals CFO
3) Reports To equals CFO
4) Contact Owner contains Poo

A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4
A. (1 OR 2 OR 3) AND 4
https://success.salesforce.com/answers?id=90630000000gstSAAQ
How many User records can be imported via Import Wizard?

A. 500
B. 5,000
C. 50,000
D. User Records cannot be imported via Import Wizard
D. User Records cannot be imported via Import Wizard
http://na15.salesforce.com/help/doc/en/importing.htm
Which of the following is true about Page layouts?

A. Control the layout and organization of detail and edit pages
B. Control which fields, related lists, and custom links users see, on detail and edit pages only
C. Control which standard and custom buttons display on detail pages and related lists
D. Determine whether fields are visible, read only, or required, on detail and edit pages only
E. All of the Above
E. All of the above
http://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm
To email a report to other users, the report must be in a public folder with access granted to the other users.
True or False?
TRUE
https://success.salesforce.com/answers?id=90630000000gycFAAQ
When a field is deleted from the page layout, does it is also deleted from the Object? YES or NO
NO
http://help.salesforce.com/apex/HTViewSolution?id=000003629&language=en_US
When you insert a record using the API, are Validation rules respected? YES OR NO
YES
http://boards.developerforce.com/t5/Apex-Code-Development/Validation-rules-mandatory-fields-while-inserting-records-in/td-p/551393
Scheduled reports run in the time zone of the user who schedules the report. TRUE OR FALSE
TRUE
https://success.salesforce.com/answers?id=90630000000gycFAAQ
All users who access to the same report at the same time will see the same data. TRUE or FALSE?
FALSE
http://na15.salesforce.com/help/doc/en/salesforce_analytics_overview_cheatsheet.pdf
Reports show only the information you can access where as Dashboards show information which you even cannot access. TRUE or FALSE
TRUE
http://na15.salesforce.com/help/doc/en/salesforce_analytics_overview_cheatsheet.pdf
Which of the following are not controlled by the Page layouts?

A. Custom Fields
B. Sections
C. Related List
D. Custom Button
E. Validation Rule Error message
E. Validation Rule Error message
https://help.salesforce.com/apex/HTViewHelpDoc?id=fields_about_field_validation.htm&language=en
If a field is visible in the search layout but hidden for certain users via the field-level security settings then which of the following statement is true?

A. The field-level security overrides the search layout and the field will be hidden for all users
B. The field will still be visible in search layout to all the users
C. The field-level security overrides the search layout and the field will be hidden for those users
D. None of the above
C. The field-level security overrides the search layout and the field will be hidden for those users
https://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm
If a Report is run which returns 20,000 records then...

A. All 20K records are displayed in the UI
B. First 2K records are displayed in the UI
C. 10 Reports each having 2K records are created
D. Report Fails and an error is reported
B. First 2K records are displayed in the UI
https://help.salesforce.com/apex/HTViewHelpDoc?id=faq_reports_common_limits.htm&language=en
On deleting a Tab from an Application ____

A. Deletes the Tab from Salesforce.com
B. Deletes the tab from that Application
C. Deletes that particular Object of whose Tab is deleted
D. All of the Above
B. Deletes the tab from that Application
?
Which one is the following is a salesforce.com definition for an opportunity?

A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
C. Any potential revenue-generating event i.e. “sales deal”
http://www.salesforce.com/sales-cloud/opportunities-quotes.jsp
Which of the following make a User record Unique?

A. Profile
B. Email ID
C. Username
D. Role
C. Username
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_user.htm
Which of the following is NOT controlled by the Page Layout?

A. How detail and edit pages are organized
B. Field properties like visible, read-only and required
C. Controlling which fields, related lists, and Custom Links users sees.
D. Page section customizations
E. Rollup summary
E. Rollup summary
https://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm
What does the dashboard snapshot on the Home Page display?

A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards
E. The Complete Dashboard set by the User himself
D. The first row of any available dashboards
https://success.salesforce.com/ideaView?id=08730000000BqcD
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity. TRUE or FALSE?
TRUE
http://na15.salesforce.com/help/doc/en/faq_campaigns_how_can_i_track.htm
Customer Portal users can view the tags section of a page, if it is included in a page layout. True or False?
FALSE
https://na15.salesforce.com/help/doc/user_ed.jsp?target=customize_tag_settings.htm&loc=help§ion=Customizing
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting. TRUE or FALSE?
TRUE
https://na15.salesforce.com/help/doc/en/admin_about_cfy.htm
It is possible for an Account to be part of multiple Territories? Yes or No?
YES
http://na15.salesforce.com/help/doc/en/territories_def.htm
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record. True or False?
FALSE
https://success.salesforce.com/answers?id=90630000000ghBNAAY
https://na15.salesforce.com/help/doc/en/salesforce_case_implementation_guide.pdf
Is it possible to have Sidebar search enabled with Global Search? YES or NO?
NO
http://na15.salesforce.com/help/doc/en/search_overview.htm
Is it possible to report on the converted Leads? YES or NO?
YES
https://na15.salesforce.com/help/doc/en/leads_notes.htm
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source. True or False?
TRUE
http://na15.salesforce.com/help/doc/en/campaigns_edit.htm
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case. True or False?
FALSE
kinda http://na15.salesforce.com/help/doc/en/case_history.htm
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. True or False?
TRUE
http://na15.salesforce.com/help/doc/en/co_search.htm
Will two different users get the same search results on searching for a common keyword? YES or NO?
NO
kinda http://na15.salesforce.com/help/doc/en/search_unified_results_filter.htm
http://na15.salesforce.com/help/doc/en/search_unified_how_search_works.htm
Are Tags searchable form standard Search component?
YES OR NO?
YES
http://na15.salesforce.com/help/doc/en/tag_search.htm#searching_tags
What of the following statements is True?

A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
https://success.salesforce.com/answers#!/feedtype=SINGLE_QUESTION_DETAIL&id=90630000000ggoJAAQ
http://na15.salesforce.com/help/doc/en/customize_wfalerts.htm
Recent Item can be found?

A. Edit Page Layout
B. Detail Page Layout
C. Sidebar
D. Related List
C. Sidebar
http://na15.salesforce.com/help/doc/en/recent_items.htm
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?

A. Views
B. Tags
C. Dashboards
D. Home Page Layout
E. Apps
B. Tags
https://na15.salesforce.com/help/doc/en/tag_overview.htm
What happens when a user clicks on the Create New Apps option present in the List of Apps section?

A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above
C. User is taken to developer.force.com page
Not sure this is correct. Tried it myself and I was never directed to that url. I think A is correct.
https://help.salesforce.com/apex/HTViewHelpDoc?id=dev_tabsetcreate.htm&language=en
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

A. Application
B. Object
C. Workflow Rules
D. Packages
E. Visual Force Page
D. Packages
http://na15.salesforce.com/help/doc/en/sharing_apps.htm
You can set the Tab as a Landing Tab while creating the Tab for the Object. True or False?
FALSE
http://na15.salesforce.com/help/doc/en/creating_custom_object_tabs.htm
Which of these is NOT a Standard SalesForce.com Profile?

A. Marketing User
B. Sales User
C. Contract Manager
D. Solutions Manager
B. Sales User
http://na15.salesforce.com/help/doc/en/standard_profiles.htm
Which of the following is true that can cause data loss when an existing custom field is changed?

A) Changing to or from type Date or Date/Time
B) Changing to Number from any other type
C) Changing to one Currency from any other currency type
D) Changing to number from Percent
E) Both A & B
F) Both B & D
E. Both A and B
technically, D falls under B, so it should be A, B and D
http://na15.salesforce.com/help/doc/en/notes_on_changing_custom_field_types.htm
When does Inline editing updates the field?

A) When the field is saved/updated
B) When the record is saved/updated
C) When the return key is pressed
D) All of the Above
B. When the record is saved/updated
http://na15.salesforce.com/help/doc/en/getstart_inline_editing.htm
Dashboards can be created by using Standard Reports as Source Reports. TRUE or FALSE?
FALSE
https://help.salesforce.com/apex/HTViewHelpDoc?id=dashboards_create.htm&language=en
http://lms.cyberu.com/Content/53afe513-ba0c-4c8b-98a7-86f7e7347ceb/index_lms.html
Which tool should be used to Import more then 65000 records in Salesforce.com?

A. SFDC Import Wizard
B. Data Loader
B. Data Loader
http://na15.salesforce.com/help/doc/th/when_to_use_the_data_loader.htm
Which of the following is NOT a Standard Salesforce.com Functionality?

A. Email to Lead
B. Email to Case
C. Web to Lead
D. Web to Case
A. Email to Lead
http://na15.salesforce.com/help/doc/en/customizesupport_email.htm
http://na15.salesforce.com/help/doc/en/setting_up_web-to-case.htm
https://na15.salesforce.com/help/doc/en/setting_up_web-to-lead.htm
Which of the following is Not a Mandatory Field while creating a User Record?

A. Profile
B. Role
C. Alias
D. Community Nickname
B. Role
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_user.htm#topic-title
No role field in this object
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

A) User is automatically Logged Out
B) User keeps working continuously without any issues
C) User is asked in a Popup window if he would like to extend his session
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
http://na15.salesforce.com/help/doc/en/users_profiles_epui_login_hours_edit.htm
What is the Impact on a User of the Organization level Locale Changes?

A) The default Locale of the user is also set to the new Organization Level locale
B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C) No Impact on the User as he keeps using his own default Locale
D) From a new session, user will see everything in the New Organization Locale
C. No Impact on the User as he keeps using his own default Locale
https://na15.salesforce.com/help/doc/en/company_information_fields.htm
API’s are not available for use in which Salesforce.com edition?

A) Developer Edition
B) Professional Edition
C) Enterprise Edition
D) Unlimited Edition
B. Professional Edition
http://www.sfdcstatic.com/assets/pdf/datasheets/DS_SalesCloud_EdCompare.pdf -- kinda
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_quickstart_intro.htm
What is Salesforce? ( Select the Incorrect option)

A) Sales Force Automation
B) Marketing Automation
C) Campaign Management
D) Customer Support Management
C. Campaign Management
This is retarded
Users can be restricted to view a particular field in views, searches and reports by hiding the field at?

A) Field Level Security
B) Page Layout
C) User Profile
D) None of the Above
A. Field Level Security
http://na15.salesforce.com/help/doc/en/admin_fls.htm
What is the number of values allowed in dependent picklist?

A. 5
B. 10
C. 100
D. 300
D. 300
http://na15.salesforce.com/help/doc/en/fields_dependent_field_considerations.htm
Partners Portal: User log-in to web portal rather than through salesforce.com portal. TRUE or FALSE?
TRUE
http://na15.salesforce.com/help/doc/en/partner_portal_about.htm
Field-level security cannot be used to make a field required. TRUE or FALSE?
TRUE
http://na15.salesforce.com/help/doc/en/admin_fls.htm
Calendar and Task activities are both tasks and scheduled calendar events. TRUE or FALSE?
TRUE
http://na15.salesforce.com/help/doc/en/activities.htm
A custom multi-select picklist can be a controlling field for a dependent field. TRUE or FALSE?
FALSE
http://na15.salesforce.com/help/doc/en/fields_dependent_field_considerations.htm
Record types are used to implement custom business processes by associating them to specific.

A. Records
B. Accounts
C. Page Layouts
D. Campaigns
C. Page Layouts
https://na15.salesforce.com/help/doc/en/customize_recordtype.htm
On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field?

A. Account
B. Contacts
C. Case
D. Opportunity
C. Case
https://na15.salesforce.com/help/doc/en/leads_convert.htm
Which of the following is not a component of a profile?

A. Roles
B. Record Type
C. Field Level Security
D. Page Layout
A. Roles
https://na15.salesforce.com/help/doc/en/admin_userprofiles.htm
You can map a custom lead field to only one of the following objects at a single instance. (Select the best combination)
I. Account
II. Contacts
III. Cases
IV. Opportunities

A. I & II
B. I, II & III
C. II, III & IV
D. I, II, & IV
D. I, II, & IV
https://na15.salesforce.com/help/doc/en/leads_convert.htm
List view can? (Select the best combination)
I. Be enabled and disabled by individual users
II. Print up to 1000 records in print view
III.Print list can be exported to excel
IV. Show up to 2000 records in the record count display

A. I & II
B. II & III
C. II & IV
D. I & IV
C. II & IV
http://na15.salesforce.com/help/doc/en/customviews_print.htm
http://help.salesforce.com/apex/HTViewSolution?id=000170670&language=en_US
What statement is true regarding a custom field formula?

A. 4000 Character is the limit on compiled size of the formula.
B. Can contain formulas up to 4000 character
C. Formula can reference themselves
D. Not reference standard, custom or other objects
A. 4000 Character is the limit on compiled size of the formula.
Actually, it's 3900
http://na15.salesforce.com/help/doc/en/customize_formulas.htm
http://wiki.developerforce.com/page/An_Introduction_to_Formulas
You can map a custom lead field to only one of the following objects at a single instance (Select the incorrect option)?

A. Account
B. Contacts
C. Opportunities
D. Cases
D. Cases
https://na15.salesforce.com/help/doc/en/leads_convert.htm
A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same. True or False?
TRUE
https://na15.salesforce.com/help/doc/en/admin_about_cfy.htm
A Report type in the report wizard determines:

A. Determines which object or related objects you can report on.
B.Additional criteria that you can set to limit the data that you see.
C. Determines how the records are organized
D. Reflects the list of fields available for your report columns
A. Determines which object or related objects you can report on.
http://na15.salesforce.com/help/doc/th/reports_report_type_def.htm
http://na15.salesforce.com/help/doc/th/reports_defining_report_types.htm
The Scope in the report wizard determines what records you can see and the time frame. True or False?
TRUE
http://www.salesforce.com/us/developer/docs/workbook/Content/reports_2.htm
The Field Pane in the report wizard determines:

A. Numerical Fields aggregated to display subtotals and grand totals
B. Sets if records that’s share a common value a particular field
C. Determine what records you can see and the time frame
D. Reflects the list of fields available for your report columns
D. Reflects the list of fields available for your report columns
http://www.salesforce.com/us/developer/docs/workbook/Content/reports_2.htm
Custom Filters are sets of records that's share a common value in a particular field. True or False?
FALSE. Custom Filters are additional criteria that you can set to limit the data that you see.
http://www.salesforce.com/us/developer/docs/workbook/Content/reports_2.htm
Which is not a component of the report builder?

A. Report Type
B. Grouping
C. Summarized Fields
D. Summary Formula
D. Summary Formula
http://www.salesforce.com/us/developer/docs/workbook/Content/reports_2.htm
What can be viewed using the Process Visualizer?

A. Sales Process
B. Workflow Rules
C. Support Processes
D. Approval Processes
D. Approval Processes
http://na15.salesforce.com/help/doc/en/approval_process_viewer.htm
What Cannot be done using the Salesforce to Salesforce connection finder?

A. Survey customers for their use of Salesforce
B. Custom Brand an email sent to Identify Connections
C. Survey partners for their use of Salesforce.
D. Identify the Salesforce System Admin at another company.
D. Identify the Salesforce System Admin at another company.
http://na15.salesforce.com/help/doc/en/partner_survey_about.htm
https://na15.salesforce.com/help/doc/user_ed.jsp?hash=topic-title&target=business_network_configure.htm&loc=help§ion=help
https://na15.salesforce.com/help/doc/user_ed.jsp?hash=topic-title&target=business_network_configure.htm&loc=help§ion=help
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report?

A. Individual Users
B. Legend Entries
C. Component Header
D. The Y-Axis
E. The X-Axis
A. Individual Users
B. Legend Entries
E. The X-Axis
I guess -- I think A should say individual groups http://na15.salesforce.com/help/doc/en/dashboards_component_bar_chart_data_settings.htm
Which is a capability of a campaign? (Choose 2 answers)

A. Convert leads to contacts from the campaign record.
B. Track the number of business accounts related to a campaign.
C. Add Campaign members to other related campaign using an Apex Trigger
D. Update the campaign member status of a lead using the manage campaign member feature.
A. Convert leads to contacts from the campaign record.
D. Update the campaign member status of a lead using the manage campaign member feature.
http://na15.salesforce.com/help/doc/en/campaigns_members_editing.htm
http://na15.salesforce.com/help/doc/en/campaigns_managemembers.htm
http://na15.salesforce.com/help/doc/en/salesforce_campaign_implementation_guide.pdf
Which function can be performed using enhanced profile management?

A. Merge Profiles
B. Make Mass permission modifications across multiple profiles
C. Make mass profile name changes
D. Edit profile permissions directly in a list view
B. Make Mass permission modifications across multiple profiles
D. Edit profile permissions directly in a list view
Not sure this is true anymore ----http://na15.salesforce.com/help/doc/en/users_profiles_using_enhanced_ui.htm
https://success.salesforce.com/answers?id=90630000000ghVdAAI
https://success.salesforce.com/ideaView?id=08730000000Gsbp
Which statement is TRUE regarding lookup filters? (Choose 2 Answers)

A. The special date values "Today" and "This Month" are valid criteria options.
B. Lookup Filters are case sensitive
C. Lookup filters are available in the Partner and Customer Portals.
D. Lookup filters can restrict lookup dialog results base on fields on the source object.
B. Lookup Filters are case sensitive
C. Lookup filters are available in the Partner and Customer Portals.
http://na15.salesforce.com/help/doc/en/fields_lookup_filters_defining.htm
https://na15.salesforce.com/help/doc/en/fields_lookup_filters_notes.htm
Which statement is TRUE regarding high volume portal users? ( two answers)

A. Are allotted extra data storage usage.
B. Can view documents from Content workspace
C. Cannot own an account record
D. Are not assigned to roles in the role hierarchy
A. Are allotted extra data storage usage.
D. Are not assigned to roles in the role hierarchy
http://na15.salesforce.com/help/doc/en/customer_portal_about_HVPUs.htm
http://na15.salesforce.com/help/doc/en/users_understanding_license_types.htm
Which types of fields can a lookup filter be applied to? (Choose 3 Answers)

A. Hierarchical relationship fields
B. Lookup fields to the Activity object
C. Lookup fields to the Account, Contact, user and custom objects
D. Relationship fields for a record owned by queues
E. Master-Detail relationship fields.
A. Hierarchical relationship fields
http://na15.salesforce.com/help/doc/en/fields_lookup_filters.htm
D. Relationship fields for a record owned by queues
https://na15.salesforce.com/help/doc/en/fields_lookup_filters_notes.htm
E. Master-Detail relationship fields.
http://na15.salesforce.com/help/doc/en/fields_lookup_filters_defining.htm
What action type is represented by an icon in the process visualizer? (Choose 2 answers)

A. Send an email alert
B. Start a task
C. View Recall Details
D. Request Rejection details
A. Send an email alert
B. Start a task
http://na15.salesforce.com/help/doc/en/approval_process_viewer_notation.htm
Which email address option is available to override from Email address in a workflow email alert?

A. An active Admin email address
B. A manually entered email address
C. An active user's email address
D. An organization-wide address
D. An organization-wide address
https://na15.salesforce.com/help/doc/en/creating_workflow_alerts.htm
What is a feature of combination charts?

A. Display data from multiple reports in a chart
B. Display more than one summary value in a chart
C. Add a second axis range to a chart
D. Add a third axis range in a chart
B. Display more than one summary value in a chart
https://na15.salesforce.com/help/doc/en/reports_combination_charts_examples.htm
C. Add a second axis range to a chart
http://na15.salesforce.com/help/doc/en/reports_combination_charts_using.htm#reports_combination_charts_using
How many workflow rules can you create per entity?
50

http://help.salesforce.com/apex/HTViewSolution?id=000171161&language=en_US
Which can be accessed by a Chatter Free user?

A. People
B. Content
C. Profiles
D. Groups
E. Files
F. Leads
A. People
C. Profiles
D. Groups
E. Files
http://na15.salesforce.com/help/doc/en/users_understanding_license_types.htm
This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship
field is not required in the page layout.

A. Lookup Relationship
B. Master-Datail Relationship
C. Master-Detail-Sub detail Relationship
A. Lookup Relationship
http://www.salesforce.com/us/developer/docs/api/Content/relationships_among_objects.htm
When you delete a Contact, it's associated Campaign Member record is deleted as well. True or False?
FALSE
Data Validation rules is not supported in which Salesforce edition?

0. Contact Manager
1. Group
2. Professional
3. Developer
4. Unlimited
5. All Editions are supported
5. All Editions are supported
Up to 25 custom lookup fields can be defined per object. True or False?
TRUE
A System Administrator can edit a profile to:

A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass Email
C. Deny a user access to other users leads
A. and B
Mail Merge is available in which Salesforce Editions?

A. All except Professional
B. Professional and Enterprise
C. Professional, Developer and Enterprise
D. Enterprise and Developer only
E. Developer, Enterprise and Unlimited only
F. All editions except Database.com
F. All editions except Database.com

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=mailmerge.htm&language=en
What is the maximum of time triggers per Workflow Rule?
10

Source: https://na15.salesforce.com/help/doc/en/salesforce_app_limits_cheatsheet.pdf Page 19
A Workflow Approval process may be used for all of the following objects EXCEPT:

a. Opportunity
b. Users
c. Assets
d. Contracts
B. Users

Source: https://na15.salesforce.com/p/process/ProcessDefinitionSetup?retURL=%2Fui%2Fsetup%2FSetup%3Fsetupid%3DWorkflow&setupid=ApprovalProcesses
Which of the following features is not available in Professional Edition?

a. Big Deal Alert
b. Workflow
c. Account Sharing Rules
D. Multi-Currency
B. Workflow

Source: Big Deal - https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_alerts.htm&language=en
Workflow - https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_wf.htm&language=en
Account Sharing Rules - https://help.salesforce.com/apex/HTViewHelpDoc?id=security_about_sharing_rules.htm&language=en
Multi-Currency - https://help.salesforce.com/apex/HTViewHelpDoc?id=admin_currency.htm&language=en
The formula editor may be used all of the following places EXCEPT

a. S-Control
b. Formula Field
c. Default values on Standard Fields
c. Default values on Standard Fields

Source: http://na15.salesforce.com/help/doc/en/dev_understanding_global_variables.htm
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. True or False?
FALSE

To grant access to a record, you must be one of these:
- The record owner
- A user in a role above the owner in the hierarchy (if your organization’s sharing settings control access through hierarchies)
- Any user granted “Full Access” to the record
- An administrator

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=granting_access_to_records.htm&language=en
When you have exceeded your general storage limit, you can use your complimentary document storage for additional record storage. True or False?
False.

General storage is used for records, where complimentary storage is only used for documents.

Source: https://success.salesforce.com/answers?id=90630000000gttYAAQ
A new list view can be created from within the console. True or False?
FALSE

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=console_listview.htm&language=en
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process. True or False?
FALSE

Source: http://boards.developerforce.com/t5/General-Development/Email-notification-in-case-escalation-process/td-p/30880
If a lead is converted without a value in the company field, what happens?

A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing
B. A Person Account is created

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=leads_notes.htm&language=en
When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Report
D. Custom Object Report

Report visibility permissions are separate than object permissions. A user may not automatically have permission to view a custom report based on a custom object, even if they have access to the custom object.
http://www.salesforce.com/smallbusinesscenter/faq/customize.jsp#customobjecttab
When you Remove a lead from a campaign, it deletes the lead record itself. True or False?
FALSE
Source: https://success.salesforce.com/answers?id=90630000000gqROAAY
Who can select the sharing button on Account and Opportunity records?

A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator
C. The Record Owner, a User above the Record Owner, and the System Administrator

To grant access to a record, you must be one of these:
- The record owner
- A user in a role above the owner in the hierarchy (if your organization’s sharing settings control access through hierarchies)
- Any user granted “Full Access” to the record
- An administrator

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=granting_access_to_records.htm&language=en
Which of the following components is the central repository to manage all presentations, collateral and documents?

A. Accounts and contacts
B. Content library
C. Real-time analytics
D. Partner
B. Content library

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=content_about.htm&language=en
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports,
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs

Source: https://login.salesforce.com/help/pdfs/en/salesforce_app_limits_cheatsheet.pdf
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

A. The overall opportunity amount does not change but the converted amount in a report does.
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change
A. The overall opportunity amount does not change but the converted amount in a report does

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=administration_about_advanced_currency_management.htm&language=en_US
Custom Links can be used for the following:

A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above
D. All of the above

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_enterprise.htm&language=en_US
https://na1.salesforce.com/help/pdfs/en/salesforce_web_integration_links.pdf
It is possible to share a custom object record manually. True or False?
TRUE

Source: http://help.salesforce.com/HTViewHelpDoc?id=granting_access_to_records.htm&language=en_US
Can you can customize the Opportunity Stage History related list on an Opportunity Page Layout?

A. YES
B. NO
C. Depends on the edition
B. NO

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=opp_history.htm&language=en_US
Is possible to view a forecast based on all of the following EXCEPT:

A. Territory
B. Product Family
C. Date Range
D. Sales Team
D. Sales Team

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=faq_forecasts3_whats_difference_between_versions.htm&language=en
Which of the following are true about Master/Detail relationship in custom objects?

A. Sharing is inherited from parent
B. Child needs to be manually deleted when parent is deleted
C. only child fields are available for reporting
D. Relationship lookup field is required
E. Standard objects can't be on the detail side of a custom object in a master-detail relationship
A. Sharing is inherited from parent
D. Relationship lookup field is required
E. Standard objects can't be on the detail side of a custom object in a master-detail relationship

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=fields_lookup_filters_defining.htm&language=en
http://www.salesforce.com/us/developer/docs/api/Content/relationships_among_objects.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=relationships_considerations.htm&language=en
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:

A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all
D. None of the above, the user cannot see the field at all

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=admin_fls.htm&language=en
http://na15.salesforce.com/help/doc/en/admin_fls.htm
Is it possible to relate a person account to a contact on a business account. True or False?
FALSE

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=account_person_behavior.htm&language=en
How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
C. Opportunity Amount multiplied by the probability

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=opp_fields.htm&language=en
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

A. Users, Standard and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaign
A. Users, Standard and Custom Objects

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=custom_field_types.htm&language=en
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

A. Yes
B. No
b. NO

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=admin_sharing.htm&language=en_US
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record. True or False?
False.

This is false by default, but can be overwritten in settings.

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_of_custom_object_relationships.htm&language=en
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
A. Opportunity Close Date Only

Source: http://na1.salesforce.com/help/pdfs/en/salesforce_forecastsetup_cheatsheet.pdf
Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Chart
B. Table
C. Metric
D. Gauge
B. table

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=dashboards_component_types.htm&language=en
What are the opportunity defaults when converting a lead to an opportunity?

A. Stage Defaults to first option in the picklist, close date defaults to the last day in
the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from
conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank

Source: https://na15.salesforce.com/help/doc/en/lead_conversion_mapping.htm
What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?

A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=user_fields.htm&language=en
How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field
B. Two custom fields
C. Three custom fields
D. Custom lead fields cannot be mapped
C. Three custom fields

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_mapleads.htm&language=en
All of the following actions may take place on a Workflow Rule EXCEPT

A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event
D. Create an Event

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_workflow_rules_configure_actions.htm&language=en
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

A. External Id
B. Parent External Id
C. Record Id
D. Record Number
D. Record Number

Record number is not a valid field.
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account. True or False?
TRUE

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=leads_notes.htm&language=en_US
The difference between an opportunity record type and a sales process is:

A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
A. The sales process controls the stage field, the record type controls all other picklist fields

Source: http://na1.salesforce.com/help/pdfs/en/salesforce_busprocess_cheatsheet.pdf
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity
A. Pipeline reports may include omitted opportunities from the forecast

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=newforecasts_categories.htm&language=en
Name one place where inline Editing is not currently possible.(Choose 2 answers)

A. List Views
B. Related Lists
C. Edit Page
D. All of the above
B. Related Lists

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=getstart_inline_editing.htm&language=en
Searches and Filters that take a long time may be cancelled ? True or False?
True. By pressing the Esc key

Source: Do this in your own org
Where are active currencies located?

A. Security Control
B. User record (Personal Setup)
C. Company Profile
D. None of the above
B. User record (Personal Setup)
C. Company Profile

Source:
https://help.salesforce.com/apex/HTViewHelpDoc?id=user_fields.htm&language=en
https://help.salesforce.com/apex/HTViewHelpDoc?id=setting_corporate_currency.htm&language=en_US
In order to Enable Territory Management you should have:

A. Standard Profile
B. Customizable Forecasting
C. Enable Forecasting
D. All of the above
B. Customizable Forecasting

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=territories_enable.htm&language=en
What is a Managed Package?

A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
C. Allows the system Administrator to modify the application
D. Managed packages do not include locked components and cannot be upgraded
A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=sharing_apps.htm&language=en
What is Force.com Platform? Choose 3 answers:

A. Customize, integrate and create enterprise applications as a service and without software.
B. Point-and-click customization tool
C. Customize standard applications provided by Salesforce.com or build their own on-demand applications
D. Modify the applications to meet your needs – (No- Coding)
E. Group standard and custom tabs into new custom applications
A. Customize, integrate and create enterprise applications as a service and without software.
C. Customize standard applications provided by Salesforce.com or build their own on-demand applications
E. Group standard and custom tabs into new custom applications

Source: http://www.salesforce.com/platform/customization/
What is Force.com Builder? Choose 3 answers:

A. Point-and-click customization tool
B. Group standard and custom tabs into new custom applications
C. Modify the applications to meet your needs – (No- Coding)
D. Customize standard applications provided by Salesforce.com or build their own on-demand applications
E. Build custom Applications
A. Point-and-click customization tool
C. Modify the applications to meet your needs – (No- Coding)
E. Build custom Applications

Source: http://www.salesforce.com/platform/customization/
A Profile can have many users, but a user can have only one profile. True or False?
TRUE

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=permissions_about_users_access.htm&language=en_US
You CANNOT delete standard fields but you can remove non-required standard fields from a page layout. True or False?
TRUE

Source: http://na15.salesforce.com/help/doc/th/customize_layoutcustomize_ple.htm
http://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm
Which is a capability of drag-and-drop dashboards?Choose 2 answers:

A. Drag and Drop a dashboard onto any page in Salesforce
B. Drag and Drop records onto a dashboard
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component

Source:
https://help.salesforce.com/apex/HTViewHelpDoc?id=dashboard_builder_editing.htm&language=en
Which of the following are standard Salesforce applications? (Select all that apply)
A. Ideas/Community
B. Campaigns
C. Administration
D. Call Center
E. Sales Center
A. Ideas/Community
D. Call Center

Source: https://na1.salesforce.com/help/pdfs/en/sf.pdf Page 51
Documents count toward Data Storage. True or False?
FALSE

Source: http://na15.salesforce.com/help/doc/en/admin_monitorresources.htm
File attachments, document tabs, and sales force content count towards Data Storage. True or False?
FALSE

FILE storage includes files in attachments, the Documents tab, the Files tab, the File field, Salesforce CRM Content, Chatter (including user photos), and Site.com assets.

Source: http://na15.salesforce.com/help/doc/en/admin_monitorresources.htm
A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record
is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?
A. 0
B. 1 on 1/8/2008
C. 1 on 1/12/2008
D. 2 on 1/8/2008 and 1/12/2008
C. 1 on 1/12/2008

When the record is modified and no longer meets criteria on 1/4 the initial workflow action is dropped from the queue. The workflow
action created on 1/5 is scheduled for 7 days after rule execution (which is 1/5), therefore the only rule that would be executed is on 1/12.

Source: https://na15.salesforce.com/help/doc/en/workflow_time_action_considerations.htm
What is true about a Role?

A. Controls the level of visibility that users have to an org. data
B. Role is required while creating Record types
C. A user MUST be associated to one role
D. A user MAY be associated to one role
A. Controls the level of visibility that users have to an org. data
D. A user MAY be associated to one role

Source: http://na15.salesforce.com/help/doc/en/admin_roles.htm
How many roles can you create for your org?

A. 100
B. 300
C. 500
D. No Limit
C. 500

Source: https://na15.salesforce.com/help/doc/user_ed.jsp?section=help&loc=help&target=admin_roles.htm%23topic-title
What is not true about sharing Rules?

A. Sharing rules open up access whereas org wide defaults restrict access
B. When you delete a sharing rule , the sharing access created by that rule is automatically removed
C. You can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
D. Sharing rules apply to all new and existing records owned by the specified role / group members
E. When you modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary.
C. You can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule

Source: http://na15.salesforce.com/help/doc/en/security_sharing_rule_considerations.htm
The size limit for documents uploaded is:

A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte
C. 5 Megabyte

Source: https://na15.salesforce.com/help/doc/en/salesforce_app_limits_cheatsheet.pdf Page 6
You can only use standard fields when generating email and mail merge documents for leads or contacts. true or false?
TRUE

Source: http://na15.salesforce.com/help/doc/en/merge_fields_email_templates.htm
http://na15.salesforce.com/help/doc/en/merge_fields_mail_merge_templates.htm
Which of the following chart types does not support Combination Chart?

A. line
B. Horizontal Bar
C. Vertical Bar
D. Funnel Chart
E. Donut
F. Line Cumulative
D. Funnel Chart
E. Donut

Source: http://na15.salesforce.com/help/doc/en/reports_combination_charts_using.htm
Which objects can be stored in a folder?

A. Emails
B. Documents
C. Dashboards
D. Reports
B. Documents
C. Dashboards
D. Reports

Source: http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_folder.htm
Which Salesforce editions support Sandbox?

A. Unlimited
B. Professional
C. Contact Manager
D. Group
E. Developer
F. Enterprise
A. Unlimited
F. Enterprise

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=create_test_instance.htm&language=en
AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new opportunity. What happens when the sales Rep submits the request for approval?

A. Discount will be automatically approved
B. Request will be sent to the Sales director for approval
C. Request will be sent to Sales director and VP of Global Sales for Approval
D. Request will be sent to VP of Global Sales for approval
A. Discount will be automatically approved

Source: http://na15.salesforce.com/help/doc/en/approvals_useful_approval_processes_oppty.htm
A security token is required for API access when connecting from an IP address within the list of trusted IP addresses. True or False?
FALSE

Source: http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_concepts_security.htm
Where does Chatter Feed display?

A. On Chatter profiles.
B. On record detail pages.
C. On the Home tab and Chatter tab.
D. On List Views.
E. On Chatter groups
F. Under related lists.
A. On Chatter profiles.
B. On record detail pages.
C. On the Home tab and Chatter tab.
E. On Chatter groups

Source: http://na15.salesforce.com/help/doc/en/collab_feed_overview.htm
Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?

A. The user Role is insufficient to view this tool
B. Email is unchecked for that profile in FLS
C. This is a bug and must be escalated
D. Mass mail is not enabled for the profile.
E. Mass mail is not checked in FLS
B. Email is unchecked for that profile in Field Level Security
D. Mass mail is not enabled for the profile.

Source: http://na15.salesforce.com/help/doc/en/email_mass.htm
Name the benefits of the cloud computing mode.

A. Multi-tenant
B. Scales with your business
C. Modest operating expense
D. No capital expense
E. Elastic
F. Pay-as-you-go
A. Multi-tenant
F. Pay-as-you-go


Should be A, B, C, E, F
"Salesforce.com's CRM products and cloud-computing model (also known as software as a service) provide many benefits to enterprises, requiring only moderate operating expense and offering a pay-as-you-go, elastic model that can scale with your changing needs. Salesforce CRM solutions offer the fastest path to customer success in the cloud."
http://www.salesforce.com/products/#more
http://www.salesforce.com/platform/cloud-infrastructure/scalability.jsp
You can set a default value for a custom field. True or False?
TRUE

Source: http://na15.salesforce.com/help/doc/en/fields_defining_default_values.htm
Select the order in which the Workflow actions fire in Salesforce.

A. Field Updates, Outbound Messages, Email Alerts, Tasks
B. Field Updates, Tasks, Email Alerts, Outbound Messages
C. Apex before Triggers, Apex after Triggers, Workflow Rules
D. Email Alerts, Outbound Messages, Field updates
B. Field Updates, Tasks, Email Alerts, Outbound Messages

http://na15.salesforce.com/help/doc/en/workflow_field_update_considerations.htm - "Field updates occur before email alerts, tasks, and outbound message"

Cannot find any documentation to prove that these fire off in any particular order.
http://na15.salesforce.com/help/doc/en/approvals_selecting_approval_actions.htm
Which of the following is an example of One-to-Many Relationships between Standard objects?

A. Opportunities to Opportunity Products
B. Accounts to Contacts
C. Contacts to Tickets
D. Contacts to Accounts
B. Accounts to Contacts

Source:
http://na15.salesforce.com/help/doc/en/products_add.htm
Online Course: Customizable End User Training: Developing Contacts
Tickets aren't a valid Salesforce term
A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.

A. True. All the time.
B. False. All the time.
C. True. If Object permission is enabled.
D. False. If Object permission is disabled.
E. True. If Object permission is disabled.
F. False. If Object permission is enabled.
C. True. If Object permission is enabled.
D. False. If Object permission is disabled.

Source:
Online Course: Getting Started: Administering Salesforce https://lms.cfs-api.com/v1/content/8cc7898a-4805-4e78-8d96-4ae36915e3d3/index_lms.html
Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder.

A.25000
B.50000
C.75000
D. 100000
B. 50000

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=faq_campaigns_how_can_i_add_contacts.htm&language=en
Does the Data loader have access to all SF objects? Yes or No.
YES

Source: http://wiki.developerforce.com/page/Data_Loader
What are the editions of Salesforce?
Contact Manager Edition
Group Edition
Professional Edition
Enterprise Edition
Unlimited Edition
Workflow rules on custom objects are automatically deleted if the custom object is deleted. True or False?
TRUE

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=workflow_rules_considerations.htm&language=en
If you delete a case, which two also get deleted?

a. Account
b. Solution
c. Event
d. Attachments
C. Events
D. Attachments

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=cases_delete.htm&language=en
You can delete the Standard Price Book or a price book that is on an opportunity. True or False?
FALSE

If your product or price book is used on an opportunity or quote, you have three options:
Deactivate it by editing it and deselecting the Active field.
Remove the related product or price book from all opportunities and quotes. Then, delete the price book or product.
Archive the product or price book and each related price book entry. Archived products and price books can’t be recovered because they are not stored in the Recycle Bin, so use this option with caution.

https://help.salesforce.com/apex/HTViewHelpDoc?id=products_del.htm&language=en
When is a custom object created?

a. When there is a need to create a custom field
b. To enhance the look of the application
c. To capture unique data of the business
d. When there is a need to add custom tabs
c. To capture unique data of the business

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=dev_object_def.htm&language=en
Which salesforce.com feature allows the org to capture ROI on online advertising?

a. Web-to-lead
b. Web-to-case
c. Google adwords
d. S-controls
e. Online campaigns
c. Google adwords

Source: http://www.salesforce.com/assets/pdf/misc/BP_MrktngMngrs.pdf Page 16
The administrator wants to track data over a period of time. Which graph would he use?

a. Line
b. Horizontal bar line
c. Pie
d. Table
A. Line

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=chart_types.htm&language=en
Which of these has many-to-many relationship?

a. Each solution is associated with one case, one case associated with only one solution
b. Each solution is associated with one case, but a case can be associated with multiple solutions
c. Each solution can be associated with multiple cases, but a case can be associated with only one case
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions

Source: Online Course: Administration Essentials for the Service Cloud - https://lms.cfs-api.com/v1/content/5b8326c0-3237-4616-bd52-8205c19e858e/index_lms.html
Can you uninstall an AppExchange application once it has been deployed. YES or NO
YES

Source: http://na1.salesforce.com/help/pdfs/en/salesforce_appexchange_install_guide.pdf Page 14
Users with which Permission can install or uninstall AppExchange packages from the AppExchange...

a. Download AppExchange Packages
b. View AppExchange Packages
c. List AppExchange Packages
d. Visit AppExchange Packages
a. Download AppExchange Packages

Source: http://na1.salesforce.com/help/pdfs/en/salesforce_appexchange_install_guide.pdf Page 14
What is true about a Web-to-Lead?

a. An online form to capture lead information
b. Determines which Email Template to send to leads generated via Web-to-Lead
c. Contains Rule Entries that determine criteria for determining
d. Email Template response content published on your web site
a. An online form to capture lead information
d. Email Template response content published on your web site

Source: https://help.salesforce.com/apex/HTViewHelpDoc?id=setting_up_web-to-lead.htm&language=en
https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_leadpreparation.htm&language=en
What is NOT true about running reports? Choose 2

a. Users must have access to report folder
b. Standard reports can be edited and overwritten
c. New objects and fields are immediately available for reporting
d. Saving a report saves the parameters, not the data
e. Reports are accessible from custom links on the sidebar
f. Custom reports can be saved in Standard report folders
b. Standard reports can be edited and overwritten
f. Custom reports can be saved in Standard report folders

Source: Online course: Analyze Your Data Your Way with Reports
Users with different access levels who run the same report at the same time will always see the same data

a. True
b. False
b. False

Only users with exactly the same access levels would always see the same data

Source: Online course: Analyze Your Data Your Way with Reports
Access to a report is determined by the folder in which the report is stored.

a. True
b. False
a. True

Users can only run reports stored in folders to which they have access.

Source: Online course: Analyze Your Data Your Way with Reports
Which characterristics apply to standard reports? Select all that apply

a. Are out-of-the-box reports
b. Can be deleted
c. Can be modified and overwritten
d. Can be modified and saved as new reports
a. Are out-of-the-box reports
d. Can be modified and saved as new reports

Standard reports are out-of-the box reports that you can modify and save as new reports. You cannot delete or overwrite them.

Source: Online course: Analyze Your Data Your Way with Reports
Where can formulas be used? Select all that apply.

A. Custom fields
B. Validation fields
C. Field labels
D. Filter criteria
A. Custom fields
B. Validation fields
D. Filter criteria

Formulas can also be used in field updates, default field values, custom summary formulas, custom buttons and links, and Visualforce pages.

Source: Online course: Creating Formulas to Enhance Your Apps
What element in a formula is a text string or number?

A. Function
B. Literal value
C. Field reference
D. Global variable
B. Literal value

Source: Online course: Creating Formulas to Enhance Your Apps
Match the record feature to its definition:

1. Action Column
2. Help Links
3. Related List
4. Records

A. Collection of fields related to a specific item
B. Allows you to edit or delete any record displayed in the list
C. Display a context-sensitive help window
D. Display records linked to the current record being viewed
1. B
2. C
3. D
4. A
Which of the following is false about Salesforce Communities?

A. Choosing which members from your company and which customers, partners, or other people outside your company can join.
B. Select which Salesforce features to include
C. Applying your company's branding so that the community is recognizable
D. Creating public pages in your community that require login
D. Creating public pages in your community that require login
Which of the following is not best practices for Salesforce Communities?

A. Make sure the right people have access
B. Add only the tabs necessary for your community members
C. Select a landing tab that will be useful for community members
D. Enable communities and roll out to all internal users prior to disabling the partner or community portals
E. Choose a Home tab similar to your internal Salesforce organization
D. Enable communities and roll out to all internal users prior to disabling the partner or community portals
The Chatter publisher is the tool at the top of each feed that lets users post comments and polls and share files and links. Which of the following is true about Chatter Publisher? Choose three

A. With publisher actions, Salesforce made the publisher more useful and more flexible
B. you can use Chatter Publisher to publish solutions to a Salesforce Community site for your customers
C. The publisher actions feature lets you create actions and add them to the Chatter publisher on the home page, the Chatter tab, and record detail pages.
D. It also allows you to customize the order in which the standard Chatter actions appear, including Post, File, Link, and Poll
A. With publisher actions, Salesforce made the publisher more useful and more flexible
C. The publisher actions feature lets you create actions and add them to the Chatter publisher on the home page, the Chatter tab, and record detail pages.
D. It also allows you to customize the order in which the standard Chatter actions appear, including Post, File, Link, and Poll
Which Chatter Publisher actions let users create object records, but there's no automatic relationship between the record that's created and any other record?

A. Create Home Actions
B. Create List Actions
C. Object Specific Create Actions
D. Global Create Actions
D. Global Create Actions
Which one is NOT a part of the new Summer '13 features of the price books?

A. Customize Fields
B. Customize Page Layouts
C. Customize Record Types
D. Create Price Book list views
E. Create Price Book .pdf files
E. Create Price Book .pdf files

Summer '13 Release Training: Sales Cloud http://www.salesforce.com/customer-resources/releases/summer13/release-training.jsp
What is a capability of joined reports? Select 2 answers

A. Summary values can be calculated using data from multiple blocks
B. Data from multiple blocks can be exported to Excel as a printable view only
C. Multiple blocks can be scheduled for email
D. Values from multiple blocks can be displayed on a chart
A. Summary values can be calculated using data from multiple blocks
B. Data from multiple blocks can be exported to Excel as a printable view only
You worked with your client to create the sales processes for the inside sales teams. A sales rep has updated the opportunity stage for one of his opportunities in the pipeline. What may be updated as well as a result of the stage value change? Select 2 answers.

A. Sales quota
B. Amount rating
C. Forecast category
D. Probability
C. Forecast category
D. Probability
What are 3 capabilities of chat?

A. Creat a list of favorite users
B. View archived chat conversations
C. Upload and share files
D. Invite users to group chats
E. Display user chat availability
A. Creat a list of favorite users
D. Invite users to group chats
E. Display user chat availability
How many components can be added to a dashboard?

A. 10
B. 20
C. 25
D. 50
E. 100
B. 20
Which of these is not a valid Report format?

A. Summary
B. Matrix
C. Tabular
D. Joined
E. List
E. List
Which Report format can be used to group rows of data and show subtotals? Select 3 answers

A. Summary
B. Matrix
C. Tabular
D. Joined
E. List
A. Summary
B. Matrix
D. Joined
Which Report format does not allow charting?

A. Summary
B. Matrix
C. Tabular
D. Joined
C. Tabular
Which of these are valid field data types?

A. Percent
B. URL
C. Choice Box
D. Radio Button
E. Decimal
A. Percent
B. URL
In a recruiting application, a dashboard component needs to be built that will display the total number of open positions. Which dashboard component can be used to implement this feature?

A. Metric
B. Funnel
C. Table
D. Chart
E. S-Control
A. Metric
In a custom recruiting application, a dashboard component needs to be built that will display progress towards achieving a goal of hiring 10 employees. Which component can be used to implement this feature?

A. Gauge
B. Funnel
C. Table
D. Chart
E. Visual Force page
A. Gauge
What is also enabled when enabling opportunity splits? Choose 3 answers.

A. An Opportunity Owner role is added to each opportunity team. Because this role is essential for splits, you cannot remove it.
B. Split labels are set by default and cannot be renamed
C. New opportunity split records include a default entry for the owner, who receives 100% of revenue splits
D. During the upgrade process, triggers, workflows, and validation rules are temporarily disabled for opportunity team records
A. An Opportunity Owner role is added to each opportunity team. Because this role is essential for splits, you cannot remove it.
C. New opportunity split records include a default entry for the owner, who receives 100% of revenue splits
D. During the upgrade process, triggers, workflows, and validation rules are temporarily disabled for opportunity team records
Managers should be able to access any record that is accessible to a member of their team. Which security feature should be utilized to implement this requirement?

A. Field level security
B. Organization wide defaults
C. Role hierarchy
D. Sharing rules
E. Manual sharing
C. Role hierarchy
What is the definition of Revenue Splits?

A. Provide credit to team members who are directly responsible for revenue that an opportunity generates. Revenue splits must total 100% of the opportunity amount.

B. Provide credit to team members who work on an opportunity but aren't directly responsible for generated revenue. Because these splits aren't limited by the opportunity amount, they can total any percentage (sometimes exceeding 100%).
A. Provide credit to team members who are directly responsible for revenue that an opportunity generates. Revenue splits must total 100% of the opportunity amount.
Which of the following permissions enables the System Administrator profile to edit any record, regardless of the sharing model?

A. Customize Application
B. Modify All Data
C. View Setup and Configuration
D. View All Data
E. None of the above
B. Modify All Data
Which is true about Collaborative Forecasts? Select 3 answers.

A. Quantity forecasts roll up based on an opportunity's quantity field, while revenue forecasts roll up based on an opportunity's amount field
B. You can create another Forecasts custom report type to see a team's quota attainment. Use both Forecasting Quotas and Forecasting Items to create the custom report type
C. You can forecast by quanity as well as revenue
D. You can forecast by quality as well as quarterly
A. Quantity forecasts roll up based on an opportunity's quantity field, while revenue forecasts roll up based on an opportunity's amount field
B. You can create another Forecasts custom report type to see a team's quota attainment. Use both Forecasting Quotas and Forecasting Items to create the custom report type
C. You can forecast by quanity as well as revenue
Which of the following object relationships is NOT allowed?

A. Standard object as the master and a custom object as the detail
B. Custom object as the master and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
B. Custom object as the master and a standard object as the detail
Match a report builder feature to its description:

1. Report type
2. Scope
3. Fields pane
4. Report format
5. Groupings
6. Summarized fields
7. Custom filters

A. The list of fields availabale, from which you can select your report columns
B. Numerical fields that are aggregated to display subtotals and grand totals
C. Additional criteria that you can set to limit the data that you see
D. Standard filters that determine what records you see, and the time frame
E. Sets of records, listed together, that share a common value for a particular field
F. Determines which object or related objects you can report on
G. Determines how the records are organized. You can select tabular, summary, matrix or joined
1F
2D
3A
4G
5E
6B
7C